They don't care. It is not the first time, always the same excuse and blame the user to not be intelligent enough to understand (this is what communicated more means in their broken by profit minds).
> this is what communicated more means in their broken by profit minds
"We should have communicated more" seems like a passive-aggressive way of saying "Oh, you poor simpletons... We should have talked slower, used more, simple words, and been more persuasive. We failed to properly explain why you're wrong. If only we did that, you'd more readily accept what we're giving you."
