I once worked at a startup-bought-by-bigco that did almost exactly this. Granted...

		colanderman on Jan 6, 2015 \| parent \| context \| favorite \| on: Google broke telephony for many Nexus users I once worked at a startup-bought-by-bigco that did almost exactly this. Granted it was level 4, not level 1 support; and it was on a quarterly, not weekly, basis.