Someone here mentioned Amazon's core value on frugality:
"We try not to spend money on things that don’t matter to customers. Frugality breeds resourcefulness, self-sufficiency, and invention. There are no extra points for headcount, budget size, or fixed expense."
But isn't making the employees happy directly and indirectly influencing the product and service the customer is getting at? I understand the business Amazon is in is of low-margin profit. But still, high employee turnovers may cost more than the extra-money the company can spend on making the employees happy. Not to mention the employees productivity can increase when they are happier, so the ratio of (productivity/salary) still increases even though salary increases. May be now Amazon can have less number of employees, but each doing more productive work because they are happy.
"We try not to spend money on things that don’t matter to customers. Frugality breeds resourcefulness, self-sufficiency, and invention. There are no extra points for headcount, budget size, or fixed expense."
But isn't making the employees happy directly and indirectly influencing the product and service the customer is getting at? I understand the business Amazon is in is of low-margin profit. But still, high employee turnovers may cost more than the extra-money the company can spend on making the employees happy. Not to mention the employees productivity can increase when they are happier, so the ratio of (productivity/salary) still increases even though salary increases. May be now Amazon can have less number of employees, but each doing more productive work because they are happy.