A lot of people don't like the Office ribbon interface but prefer it myself.
Microsoft makes a lot of money from Office so it better be modern like looking. Proprietary software in general does a better job with UI design then FOSS software. The Windows 8 Modern UI on desktops or laptops is a big exception to that...
Not listening to the majority, on the other hand, may lead to your project being forked. Take Gnome 3 as an example. This in turn may lose you a significant amount of developers so that you have two projects that each are weaker than the original one. This seems to be an inherent problem with projects like this. The only thing resembling a solution is to have a strong project leader who is able to convince people to trust him or her on radical UX changes.
What happened that Microsoft has the most modern-looking office software?