No. It just means that we need to decide for ourselves what to do with information we hear about a company. I can't avoid every company people have said negative things about to me in person, and I certainly can't avoid every company that I've read bad things about on the Internet.
The result is that I generally throw out anecdotes like yours, no matter where I hear them (including from immediate family members), and instead read reviews.
In fact I sometimes even throw out my own opinions in favor of something more objective. I was severely wronged by T-mobile, and a year later, signed back up with them, and it's been great.
The result is that I generally throw out anecdotes like yours, no matter where I hear them (including from immediate family members), and instead read reviews.
In fact I sometimes even throw out my own opinions in favor of something more objective. I was severely wronged by T-mobile, and a year later, signed back up with them, and it's been great.