Oh man. I live on Market too. OnTrac has done that same exact thing before, and sometimes I only discover it because someone passing on the street or a neighbor rings my doorbell to let me know I have a box outside. They also don't seem to be able to read, as they will accidentally deliver packages to xx30 when we're xx20 and vice versa.
I hate them so much. I go out of my way to leave terrible feedback for shipping on every OnTrac package I get at this point. Their reps keep telling me they're not going to do it any more and still it's such terrible service that I would cancel Prime membership if it wasn't for most packages being delivered by UPS/FedEx/USPS.
Here on the East coast we have LaserShip, which sounds like pretty much the same deal. They once delivered my package to a city 30 miles away to a family with a completely different name. Amazon loves to use them here too. It's a bit distressing that they don't exercise better oversight over their shippers, given how central that is to their business model.
I have had lasership make mistakes couple of times (dropping of at the neighbors, claiming no answer when never attempted).. I complained to amazon about the shipping and I have not received any shipment from them via Lasership after that. I am a prime member though. (not sure if that changes)..
LaserShip's been pretty good to me. They're the only delivery service that actually calls my cell to let me know the package is here (I WFH and can sign for it, and the intercom's been busted since I moved in).
I hate them so much. I go out of my way to leave terrible feedback for shipping on every OnTrac package I get at this point. Their reps keep telling me they're not going to do it any more and still it's such terrible service that I would cancel Prime membership if it wasn't for most packages being delivered by UPS/FedEx/USPS.