You used the second data-center to sell FogBugz on Demand to your customers. You didn't tell them that you no longer had it. It went down when the storm hit NY, and there was no backup data centre.
If you change the way you keep up your systems, and keep them up, no one minds. When you don't, people rightly question what you've told them in the past and wonder if what you're telling them now fits into the same categories.
I'm aware you have export functions, thats great. My message was to your customers who need to remember to utilise them. Thats not a dig at your company, its applies to any SaaS providers.
I hope my spelling was correct this time around, apologies if not. FYI, "fog creek" is not capitalised correctly in your HN profile, just letting you know so you can keep the brand in check.
You used the second data-center to sell FogBugz on Demand to your customers. You didn't tell them that you no longer had it. It went down when the storm hit NY, and there was no backup data centre.
If you change the way you keep up your systems, and keep them up, no one minds. When you don't, people rightly question what you've told them in the past and wonder if what you're telling them now fits into the same categories.
I'm aware you have export functions, thats great. My message was to your customers who need to remember to utilise them. Thats not a dig at your company, its applies to any SaaS providers.
I hope my spelling was correct this time around, apologies if not. FYI, "fog creek" is not capitalised correctly in your HN profile, just letting you know so you can keep the brand in check.