James, you're doing much better than me! I've been slipping on my reply times recently to up to 2 days which totally sucks.
One thing I started doing is taking an hour of zero-distraction time every morning to fire off responses to emails that come in to support.
Unfortunately we don't have anyone handling customer responses full time, but we're getting to where we should. Responses to emails are a blessing and a curse, but I wouldn't trade em for the world.
One thing I started doing is taking an hour of zero-distraction time every morning to fire off responses to emails that come in to support.
Unfortunately we don't have anyone handling customer responses full time, but we're getting to where we should. Responses to emails are a blessing and a curse, but I wouldn't trade em for the world.