I do understand what you are saying and I don't want for a minute to imply that you are required to help, I understand that you are a volunteer. That said my point is that while you might not have liked the way he phrased his post, writing him off because of it is not what I would have done. I will be the first to admit that I can be a VERY sarcastic person if I put my mind to it and so maybe my opinion is biased to agree with the style and even enjoy reading things written in this style. Reading Delvarworld's post brought back many memories on trying new software/code (not ember specifically) and the irritation felt when something has such a high learning curve. However, I believe that it makes more sense to simply agree that the documentation could be better and possibly even invite Delvarworld to jump on IRC or discuss on the forums ways he thought the docs could be improved instead of ignoring him.
In my mind I saw it as someone explaining the steps they took to try something and outlining the various ways they failed in that endeavor and then you, a core contributor, coming down to essentially tell him to fuck off, it wasn't worth your time. I know that's not what you wrote and I don't think that's how you felt but it is what I got out of it. I think bphogan makes a great point with "I'm sure you didn't just dismiss it internally, so why did you dismiss it externally?". I don't know you, I have actually never heard of you , this was the first thing (to my knowledge) that I have ever read of yours and what I took away from it was that you simply didn't care. Like I said I don't think you don't care, it's just how it came across, at least to me.
I do understand what you are saying and I don't want for a minute to imply that you are required to help, I understand that you are a volunteer. That said my point is that while you might not have liked the way he phrased his post, writing him off because of it is not what I would have done. I will be the first to admit that I can be a VERY sarcastic person if I put my mind to it and so maybe my opinion is biased to agree with the style and even enjoy reading things written in this style. Reading Delvarworld's post brought back many memories on trying new software/code (not ember specifically) and the irritation felt when something has such a high learning curve. However, I believe that it makes more sense to simply agree that the documentation could be better and possibly even invite Delvarworld to jump on IRC or discuss on the forums ways he thought the docs could be improved instead of ignoring him.
In my mind I saw it as someone explaining the steps they took to try something and outlining the various ways they failed in that endeavor and then you, a core contributor, coming down to essentially tell him to fuck off, it wasn't worth your time. I know that's not what you wrote and I don't think that's how you felt but it is what I got out of it. I think bphogan makes a great point with "I'm sure you didn't just dismiss it internally, so why did you dismiss it externally?". I don't know you, I have actually never heard of you , this was the first thing (to my knowledge) that I have ever read of yours and what I took away from it was that you simply didn't care. Like I said I don't think you don't care, it's just how it came across, at least to me.