Sorry, but that's just ridiculous. You get some very detailed actionable feedback and flat out refuse to engage with it because it contains some mild sarcasm?
No, obviously you would not like to help unless it's 100% on your terms, and you're not even telling which terms they are. Which is not very helpful at all and, in fact, showing a considerable degree of dickitude.
I'm on your side here but I still have to defend trek on this one. This sort of feedback is not all that uncommon and at this point the Ember team has to be deaf, dumb, and blind not to know about it. Trek even says he knows about this and that they're working on it. And he's right that HN can sometimes be a place where people come to talk down to other people and rant like entitled assholes about asinine topics and the community can sometimes get so wrapped up in it that we almost truly believe we're the center of the universe (myself included). So I can understand his "dickitude" remark.
I think what this really comes down to is a few very simple reasons he doesn't need to respond to this:
- He and the Ember team have heard it before and many times said they're working on this (I know I've seen that stated publicly many times)
- There are only so many people you can respond to. Again, the team knows, they're on it, no response required
- A front page HN post does not automatically mean the project maintainers need to respond.
- This is OSS. Like Trek says, there's only so much time he can devote to this stuff especially for free.
The problem is that he did respond, to tell the user that they were too uncivil to deserve a more helpful response. Not responding at all would've been completely understandable, for all the reasons you gave.
I have been following the ember.js community for awhile and also trek.
It's this attitude that makes me never want to use ember.js. If you check out his twitter account, you can see countless battles with new people just getting into ember.
If you want someone to use your framework, it shouldn't be a verbal battle of passive aggressiveness and other childish antics.
He is doing a disservice to the community and the framework.
I'm sympathetic. There is nothing you can do in open source which will not result in a political response.
Before, I had no interest in ember.js. Today I am willing to give it the benefit of the doubt. Because so many people are trying to bury it, for some reason which has nothing to do with technical concerns.
While I totally agree that developers actions can be a turn off for using a library/framework/whatever, it also reminds me of political scandals. Just because person A cheated on his wife (or something similar) doesn't mean that his policies were not good.
The problem is that the community is a big part of a framework/language/library these days. If I have an issue and I need some help, I will first go to the community if I can't figure it out myself.
If I feel like it's just going to be met with someone personally attacking me because I don't agree with their practices, I will just find another community (and framework/library).
It's funny because I've seen some of the same sort of issues with the Ruby community...and Trek is part of that community too.
I don't see nearly as much of this in other communities and I often wonder if it's because of the leadership/certain type of culture that the community is built upon.
No, obviously you would not like to help unless it's 100% on your terms, and you're not even telling which terms they are. Which is not very helpful at all and, in fact, showing a considerable degree of dickitude.