I don't have actual statistics, but some factors I can think of:
- New car leases sometimes require dealership-only maintenance.
- Car warranties sometimes imply upcharges may be allowed (such as labor fees) during warranty services if non-warranty maintenance wasn't handled by the dealership.
- New cars sometimes come with discount plans or service subscriptions for maintenance at the dealership.
- Maintenance at a single dealership still sometimes gets reflected in resale value, including trade-ins to that dealership and also some people and auctions will pay a small premium for "single owner, dealer maintained" cars.
Yeah, dealers are an interesting experience at times, but there's an interesting web of reasons that people still use those services.
- New car leases sometimes require dealership-only maintenance.
- Car warranties sometimes imply upcharges may be allowed (such as labor fees) during warranty services if non-warranty maintenance wasn't handled by the dealership.
- New cars sometimes come with discount plans or service subscriptions for maintenance at the dealership.
- Maintenance at a single dealership still sometimes gets reflected in resale value, including trade-ins to that dealership and also some people and auctions will pay a small premium for "single owner, dealer maintained" cars.
Yeah, dealers are an interesting experience at times, but there's an interesting web of reasons that people still use those services.