Beyond consumer-producer relationships, there are many instances where an individual is required to deal with a baroque interface, as I just did when starting to look after an ill parent and figure out what care they could get from the local and state governments; there are forms, definitions to get one's head around, high stakes (get it wrong and you could be breaking the law), and so on. An AI in this case was incredibly helpful, particularly when I was overloaded cognitively and emotionally. There is no particular incentive on the other end of the citizen-government relationship for the government to obfuscate things, but things are sometimes very complicated and provided in verbose language. For those interactions, for that asymmetry, an AI will be very useful.
Indeed. But the unintended consequence (perhaps) of LLMs making things easier to use is that more people will use them - basically Jevons paradox.
I would expect that this will cause certain programs to see more demand than the creators anticipated for (extrapolating previous trends), which might require changes in the programs (i.e. more people apply for benefits than expected, benefits / application might have to be cut, etc).
And in some ways there's a Cantillon effect (though traditionally associated with proximity to the "money printer", but here the proximity is to the LLM-enablement; in that those who use the LLMs first can get the benefit before the rules are changed).
