as someone who has followed this phone for a long time, it has had an image problem - fairly old hardware, early software/buggy, and bad customer service experiences.
It's fast enough and stable enough to serve me (and many other people, including in the HN comments) as a daily driver.
> bad customer service experiences
This depends: Purism is a quite small company, and sometimes they take time to reply, but the community at forums.puri.sm has been really helpful. I'm a happy user.
We are talking about the FSF here, not Apple. The former concentrate on the user freedom, not modern hardware or polished experience (which is a good thing).
i'm still pretty tempted to play with one.