If I may be so bold, inconsistent and/or nonexistent enforcement of service policies and terms should be illegal, along with defining terms and policies the service provider knows or should reasonably suspect they cannot appropriately enforce.

I'm thoroughly sick of the template claims and replies with posturings about how much they care, only for these companies to magically never find any issues in slamdunk situations. It's practically industry status quo at this point, like a shadow justice system of the worst kind.