Seems almost certain that the crack was already there. Maybe it was a production defect from the factory, or maybe it was caused by a previous drop that did no obvious damage. Landing on the carpet didn't deliver much of a shock to the glass, but it was obviously enough.
It's similar to what might happen with a cracked car windshield. I don't think it's fair for you to blame HTC without knowing for sure if that crack was already there, and/or exactly what caused it.
Any phone company that sells a cellphone that breaks so easily when dropped, especially 16 inches onto carpet, should not be in the business of selling cellphones.
Obviously these phones don't normally break when dropped onto carpet from a moderate height, or their owners would all be screaming bloody murder. That crack was caused by either an unusual factory defect, shipping damage, or something else that happened before you dropped it onto the carpet.
It's similar to what might happen with a cracked car windshield. I don't think it's fair for you to blame HTC without knowing for sure if that crack was already there, and/or exactly what caused it.
Any phone company that sells a cellphone that breaks so easily when dropped, especially 16 inches onto carpet, should not be in the business of selling cellphones.
Obviously these phones don't normally break when dropped onto carpet from a moderate height, or their owners would all be screaming bloody murder. That crack was caused by either an unusual factory defect, shipping damage, or something else that happened before you dropped it onto the carpet.