I just finished implementing a chatbot in a box for a clients sass. What problem does it solve? None that I can tell, other than now the sass “has ai”.
I still have access to the OpenAI dashboard. I can confirm nobody is actually using it.
We recently got a customer support request asking if we were going to "implement AI" on our website and then saying we could use it in our marketing if we did. No suggestion as to why they would find it useful, or what feature could be augmented with it. It's crazy that the hype is so high that random non-tech users suggest adding AI for marketing.
Embedded AIs are pretty dumb as a product in my opinion. Why would the customer pay you instead of their existing model vendor of choice? Why do they have to learn your chatbox - when it's probably using a crappier model and lacks the context of their preferred vendor.
I really don't want to pay for 5 different AI subscriptions, I want one subscription that works with all my other services (which I already pay for).
I still have access to the OpenAI dashboard. I can confirm nobody is actually using it.