Could you please clarify this? We made contact with Braintree just last week, resulting in an invitation to join the EU beta programme. We read over the provided docs and sent back a few follow-up questions, but haven't heard anything since. Now the whole site seems to have changed around, suggesting that the service is out of beta.

Can I safely assume at this point that our reply was "lost" and we should start over? Not exactly a promising start on the customer service front, but perhaps we can call it teething trouble. :-)

My apologies. I can say that's highly unusual and there's no excuse for it. Can you email me directly at rob@braintreepayments.com so I can straighten this out for you ASAP?