You can't overstate how often decisions are large orgs are driven by hype, follow-the-herd, or "use popular framework X because I won't get in trouble if I do" mentalities. The added complexity of tools can easily swamp productivity gains, especially with no one tracking these effects. And despite being terrible decisions for the business, they can align with the incentives of individual decision makers and teams. So "people wouldn't do it if it wasn't a net positive" is not an argument that always holds.
In practice, it is sometimes true, and often not.
You can't overstate how often decisions are large orgs are driven by hype, follow-the-herd, or "use popular framework X because I won't get in trouble if I do" mentalities. The added complexity of tools can easily swamp productivity gains, especially with no one tracking these effects. And despite being terrible decisions for the business, they can align with the incentives of individual decision makers and teams. So "people wouldn't do it if it wasn't a net positive" is not an argument that always holds.