From the tone of the response to Microsoft response, people will not be happy unless Microsoft publicly executed the engineers that did it.

I think people tend to forget that large companies are made up of flawed individuals and their policies mitigate but don't eliminate mistakes

They are also fully funded to compensate when they do something wrong. An apology from a Fortune 500 company with a history of unethical behavior is worthless.

What if there aren't any or they have not yet done that because they wanted to respond to this person first?