At the same time, he's really helping small business customers by offering a competitive product at a fraction of the price of the dominant vendors in the space (a duopoly) because he has no overhead. Customers love the product. No ads or marketing and he's got 30ish customers via word of mouth.
Interesting but a CRM built by a non-technical person using AI?
I think that's pretty irresponsible - building a product that holds PII without any concern for security. Not to mention that's a lawsuit waiting to happen.
