I had to go out of the country, so I overpaid my AT&T internet bill so it would cover 2 months and rounded up by ~10 cents to the nearest dollar amount.
First month bill, no problem. Second month bill, no problem.
Third month bill should be $amount -credit, nope. They took my credit, listed it as an underpayment and applied a fee.
So I go to the store; they can't help with account issues, you have to call.
I call, sit through the waiting music, get a rep who get a rep is quite obviously doesn't care. No "Sorry for our obvious billing mistake" or anything. They correct the account and ask if I will pay right now, I decide that I will since I don't trust their system to update in a timely manner.
The rep then has the audacity to talk about how AT&T charges a convenience fee to pay via phone but they are going to waive it this time.
AT&T fiber and Xfinity cable are the only options in my area....
I still can not understand how they made that error in the first place. It's not like accounting, credits and balances are a new thing. The bill even showed the credit transaction correctly, showing it coming out of the bill balance owed.
I do set up auto payment when I am sure the bill will be stable, this was while I was still in the introduction rate and I wanted to be aware of when the price change hit.
Now the question is, since they messed up what should be a simple accounting transaction, do I trust their billing system to have unfettered access to take funds from my bank :)
First month bill, no problem. Second month bill, no problem.
Third month bill should be $amount -credit, nope. They took my credit, listed it as an underpayment and applied a fee.
So I go to the store; they can't help with account issues, you have to call.
I call, sit through the waiting music, get a rep who get a rep is quite obviously doesn't care. No "Sorry for our obvious billing mistake" or anything. They correct the account and ask if I will pay right now, I decide that I will since I don't trust their system to update in a timely manner.
The rep then has the audacity to talk about how AT&T charges a convenience fee to pay via phone but they are going to waive it this time.
AT&T fiber and Xfinity cable are the only options in my area....
I still can not understand how they made that error in the first place. It's not like accounting, credits and balances are a new thing. The bill even showed the credit transaction correctly, showing it coming out of the bill balance owed.