- Aloof - the guy looking at the big picture, long-term, and making the major decisions
- Battle Boss on Call - if something really goes sideways, or off-policy-script, even the bottom-level people can ask you to jump into the fight
- Curious Cat - you might just be silently listening, as a bottom-tier CSR explains the RMA process to you. But everyone on the shop floor knows that you actually care about the details of the work that they're doing every day. And aren't just swallowing stories that mid-managers may want to feed you.
- Dirty Worker - if you cleaned the lobby restrooms when your contract cleaners imploded, schlepped boxes to the shipping dock all day during the holiday rush, and drove old A/P Clerk Mrs. Smith to the hospital after their "you husband may not live another hour" phone call put her in tears - then nobody else can piss or moan about doing the crappy jobs, can they?
- Aloof - the guy looking at the big picture, long-term, and making the major decisions
- Battle Boss on Call - if something really goes sideways, or off-policy-script, even the bottom-level people can ask you to jump into the fight
- Curious Cat - you might just be silently listening, as a bottom-tier CSR explains the RMA process to you. But everyone on the shop floor knows that you actually care about the details of the work that they're doing every day. And aren't just swallowing stories that mid-managers may want to feed you.
- Dirty Worker - if you cleaned the lobby restrooms when your contract cleaners imploded, schlepped boxes to the shipping dock all day during the holiday rush, and drove old A/P Clerk Mrs. Smith to the hospital after their "you husband may not live another hour" phone call put her in tears - then nobody else can piss or moan about doing the crappy jobs, can they?