Microsoft has some really perverse incentive structures. Side note, their forums are insane. Most of the "help" is "just run sfc /scannow and then re-install windows" they very clearly do not care to fix actual problems or to help people. They approach problems from a very far distance using a one-sized fits all approach. I think this says a LOT about how ms operates. I do like how Unix is the polar opposite of this. Its very DIY and fix it yourself.
I wonder if Microsoft's "Most Valuable $whatever" program includes a stint at support forums as certification requirement? Because whenever I end up at the help forum, there's always a Microsoft Most Valuable $whatever user present, and they're the one writing the most useless, dumb, and usually irrelevant (template copy-pasting?) responses. It's as if they're doing it to score points outside of the forum.
