The URL part of this particular drives me insane, and it's not particularly Fedex's fault. But When every online retailer seems determined to keep me in their website (or a branded third party website) when I click a tracking number.
"Track Package" sure, keep me on the website.
But if you present me with a tracking number that you are making a link yourself, just send me to the shipper company. Bonus points when they then make it really hard to find the actual link I want on that random website they send me too. I already bought from you and will soon have your product in my hands, do I really need to be kept on a branded site that offers no extra value?
Emails seem to be the worst for this.
I feel like these companies are setting up people to be phished, when the idea that you can only track Fedex on Fedex.com is no longer true.
"Track Package" sure, keep me on the website.
But if you present me with a tracking number that you are making a link yourself, just send me to the shipper company. Bonus points when they then make it really hard to find the actual link I want on that random website they send me too. I already bought from you and will soon have your product in my hands, do I really need to be kept on a branded site that offers no extra value?
Emails seem to be the worst for this.
I feel like these companies are setting up people to be phished, when the idea that you can only track Fedex on Fedex.com is no longer true.