That sounds like internal verification uses GPS. So in most cases it's going to be the customer's word against the astonishingly lazy driver's evidence.
I called them and questioned them about this - they didn't even come down my street, and yet claimed that they "attempted delivery". The customer service person was honest enough to say there was no code for the driver to say "too busy, can't meet my unrealistic targets".
At least that could explain why the driver showed up to the address without dropping off the package. If finding the package takes a non-trivial amount of time, it would add up over the course of the day.
It's otherwise just wild to me that the driver did 99% of the delivery and just noped out of the last 1%.
Why couldn't they threaten to stop delivering? I was under the impression that only the Postal Service (USPS) had a regulatory mandate to serve all US addresses.
If you got a judgment, you would get a prompt response.
Problem you'd probably have is getting the judgment, if they show up at the hearing. Their clickwrap agreements are one barrier. Also, you have no relationship with them -- you weren't the customer (and if you were see point 1).
Would be interesting to see what type of claim would work. Maybe conversion (ie theft) if they delivered it to the wrong address. But if they just hold it at the depot, I don't know what claim you could make. Would probably have to take it up with the seller.
A lien is a claim upon a part of another's property that arises because of an unpaid debt related to that property and that operates as an encumbrance on the property until the debt is satisfied.
I'm also in the video.