I'd put Spectrum up against them. A few years back, an incoming neighbor typoed their address in a new account setup request to my address and Spectrum very helpfully inferred that the previous resident would want their account terminated and they turned off my service. Apparently, you can DOS any person on the planet you want from the entire Internet by simply knowing their address.
I once moved into a duplex and Spectrum's precursor told me I already had service. After 8 hours on the phone I talked to someone in customer service who told me "I know the problem you have, I know how to fix it. I can 100% fix it. You are welcome to stay on the phone, but it will take more than 6 hours for me to create an account for you". So in the end it took days to open a new account.
When I moved they someone opened a second account in my name and kept billing me for the original account.
