Having worked in medical software for a long time now, it's not surprising.
Medical software is purchased by upper management based on features. Usability is rarely considered, and hard to evaluate anyway since it depends on integration.
Hospitals themselves create this incentive because they will rarely if ever change their processes to fit more smoothly into a different workflow. The core purpose of an EMR is to integrate different parts of the hospital, though, so the only possible solution is a huge do-everything piece of software like Epic.
I spent years on a project to try to standardize exams between a major research hospital and its satellites. The ended up quitting about half-way through because they realized there just wasn't going to be enough political power at the main campus to convince the doctors at the satellites to follow their lead.
You'll even see this at smaller regional hospitals. We'll bring software and workflows developed in tandem with the top hospitals in the world, and they'll tell us that they don't care and they want to keep doing things the way they've always done them.
Everyone may hate EMR, but hospitals seem to be getting exactly the EMR they're asking for.
Medical software is purchased by upper management based on features. Usability is rarely considered, and hard to evaluate anyway since it depends on integration.
Hospitals themselves create this incentive because they will rarely if ever change their processes to fit more smoothly into a different workflow. The core purpose of an EMR is to integrate different parts of the hospital, though, so the only possible solution is a huge do-everything piece of software like Epic.
I spent years on a project to try to standardize exams between a major research hospital and its satellites. The ended up quitting about half-way through because they realized there just wasn't going to be enough political power at the main campus to convince the doctors at the satellites to follow their lead.
You'll even see this at smaller regional hospitals. We'll bring software and workflows developed in tandem with the top hospitals in the world, and they'll tell us that they don't care and they want to keep doing things the way they've always done them.
Everyone may hate EMR, but hospitals seem to be getting exactly the EMR they're asking for.