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SugarCRM is open source? They offer an open source version as a kind of sampler/taster, but their main offering is not open source.


The OSS version is more or less the full version from what I can tell. That said, we're in the process of switching away from it.


Switching to what?


From the workflow I really like PipelineDeals. Unfortunately it's a bit buggy (especially the API). I just started the trial with them last week and if the stuff gets resolved by their customer service I'm pretty sure that's what we'll end up using. I'm planning a blog post which I'll submit here about the various CRM systems that we've tried out (notably SugarCRM, HighRise, Salesforce and PipelineDeals).


That'd be fantastic -- we're trying to figure out which ones to support when.




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