I think it's shitty and has no excuse, but the parent is right. Apple has no incentive to respond to their users since all roads lead to first-party Rome. It's why stuff like the Digital Market Act is more needed than some people claim.
You know what would get Apple to fix this? Forced competition. You know what Apple spends their trillions preventing?
agreed. I'm not trying to "excuse" shitty work, merely observing the incentives/pressures on them. We can complain about it all we want, but we won't understand it until we understand the incentives.
I think that's a bit glib. Right now it's true that nobody's going to leave the Apple camp because of Siri, but it's also true that nobody's going to leave the Android camp because of it. That state of affairs could change.
It's not a time for complacency, if only because driver assistance is becoming more important every day. There are good, sound business reasons to put competent people on the Siri team.
You know what would get Apple to fix this? Forced competition. You know what Apple spends their trillions preventing?