Instead of being blown off and told "I don't know what you want us to do" after being triaged, some helpful direction on next steps I can take would have been nice. Something like "Yes, we can do an MRI but that'll be expensive. We can make an appointment for you for physical therapy. Also here's some minimal tips we have to make recovery a bit better." It's a sprain, I imagine that's pretty common, but most people don't know what to do. To be shuffled out as soon as possible seems pretty irresponsible to me.