Yeah. The new habit was to illegally download music from the Web instead of buying it on CD or from iTunes. Or do you think that around the millennium, people suddenly lost interest in music?
I grew up during that time and I simply had no proper options to get music in a convenient digital way long after it became technologically possible. When something actually appeared, it was either DRMed or unacceptably lossy for the price (or both). How can anyone be surprised that people stopped giving money when it was made so hard for them to give money?
I ended up with a personal collection of CDs for other reasons anyway, but the music industry simply did nothing to meet the demand and gave up the playing field to Spotify and Apple on their own chord. Look at last.fm for what happened when someone wanted to step into the XXI century while respecting the music industry rules.
