Reminds me of what Bungie said in one of their GDCs. They don’t mind it (too much) if people get heated on their forum or subreddit, because people who care about Destiny are the ones that get worked up. It’s when most stop complaining or praising that they get worried, because it means apathy has set in.
This is a bit of wisdom that is easy to miss when you are developing a product. When people are getting worked about something and are very vocal, positive or negative, it means they care in some way. Instead of going into the doom spiral of “nobody likes what I’m building,” you can reframe it to be, “people are very passionate about what I’m building,” which is a better way to start the discussion of how to make what you have better.
YoshiP director/producer of FFXIV from Square Enix said the same thing.
"3. Learn to listen and adapt. A complaint is worth twice a compliment. The silent always leave first. If citizens are complaining, it means they still care."
