Yeah, community-driven support + documentation sucks. That's how Ory just lost me as a customer. Couldn't even get a reply from the DX dude, wanted to pay for onboarding.
A combination of both, good docs and community is where it's at tho. Big shout out to spicedb for that. The playground, documentation set me up, then I headed to the discord for more input. Got a reply and directly jumped on an intro call. That's how it should work.
Hey there,
I'm the "DX dude" so you were probably messaging me in the Ory Community Slack.
Very sorry about a missing response, that should not have happened! I usually take time to answer each and everyone in the community within 24 hours so apologies that I missed your message.
Ory does offer onboarding for commercial clients, for that you can set up a call in 1 click here: https://www.ory.sh/contact/ - we can kick off a guided onboarding session on the same day if you want to move fast.
A combination of both, good docs and community is where it's at tho. Big shout out to spicedb for that. The playground, documentation set me up, then I headed to the discord for more input. Got a reply and directly jumped on an intro call. That's how it should work.