One thing I haven't seen mentioned in the comments here yet: once again, this shows the risk of using the same account for more than one purpose.
If I understood the article correctly, a report from an Amazon delivery driver locked the user from his Amazon account, and the same account was also used for the Amazon devices linked to his home automation. Had he used separate accounts for deliveries and the devices, the mistaken accusation might have affected only the delivery account, leaving the devices working.
If I understood the article correctly, a report from an Amazon delivery driver locked the user from his Amazon account, and the same account was also used for the Amazon devices linked to his home automation. Had he used separate accounts for deliveries and the devices, the mistaken accusation might have affected only the delivery account, leaving the devices working.