Having worked in the service side of a BMW dealership, the service manager there...

redthrowaway on Feb 3, 2012 | parent | context | favorite | on: Dear Boss: For a programmer, 10 minutes = 3 hours

Having worked in the service side of a BMW dealership, the service manager there was a tech who got promoted into the position. He was the go-to guy whenever there was a hard technical problem to solve. Some companies Do It Right, others don't.