The funny (unfortunate) thing is that this used to be the opposite - years ago, Chase's in-house travel service was as close as you'd get to a white glove phone support experience in this day and age.
Then they outsourced it to Expedia, and the hold times went up and the efficiency and sanity of the whole process of dealing with any minor adjustment to your flight or travel plans degraded precipitously.
It seems like in 2021, they bought the company that was providing the backing technology for the in-house version of the service and have ditched Expedia again, so maybe this has gotten better since my last stint of big international travel?
Then they outsourced it to Expedia, and the hold times went up and the efficiency and sanity of the whole process of dealing with any minor adjustment to your flight or travel plans degraded precipitously.
It seems like in 2021, they bought the company that was providing the backing technology for the in-house version of the service and have ditched Expedia again, so maybe this has gotten better since my last stint of big international travel?