I think he explains it here: http://www.softwarebyrob.com/2011/11/02/9-ways-to-d...

		Ecio78 on Jan 26, 2012 \| parent \| context \| favorite \| on: The Inside Story of a Small Startup Acquisition I think he explains it here: http://www.softwarebyrob.com/2011/11/02/9-ways-to-decrease-y... and here http://blog.asmartbear.com/virtual-assistant-startup.html and here http://www.softwarebyrob.com/2009/07/14/one-of-the-most-comm...