Yup - my take on this is that the guy on the phone is probably personally opposed to the bill, and is tired of having to talk to people angry about it all day, and just doesn't care enough to sugar-coat it and give any sort of official response. He's putting it the way he sees it from his perspective, no more, no less.

Of course, he's probably going to be fired if they figure out who he is, just like any phone-support person would be fired for saying things so far outside what the officially stated company position is. But on the other hand, he probably doesn't care too much - he'll get a few thousand karma on Reddit, "I got fired from Senator Schumer's Office for calling him out on supporting censorship, AMA", and he only took this job anyways because his rich uncle pulled too many strings to set it up for him to say no (even though he'd never asked in the first place, that was his mom). Shit, he doesn't care about politics anyways, he's going to be a musician, his parents just won't accept that because he hasn't gotten a record deal yet...