I suspect they spent several millions of dollars a year and at least 20-30 people if not more and I think you don't have any idea of how hard the problem is and how it's getting harder all the time.
It's going to get even harder as spammers use ChatGPT like tech to write individual spam messages for each person
Why do you keep telling others they have no idea how hard it is?
My point from the higher level comment is that the customer does not care how hard it is. If chatgpt makes it harder there is nothing stopping Google from innovating and improving their detections. The comments are calling out that they seem to be falling behind the curve as more dangerous phishing and spam/fraud emails slip through.
I for one have no sympathy. Google did the same as other giants and gobbled up as much tech talent as they could only to layoff thousands later. If you are telling me I need to feel empathetic for the company reaping trillions from invasive data harvesting and monopolizing the most used digital services on the planet, I shall play the smallest violin I can find.
