Tbh, Three was even worse when I rang, I just got a call centre in India, and they can never help you.
Does suck about EE for you. I've had a few issues, but they are okay with giving me credit. They messed up my discount on my latest contract, so they gave me a recurring discount of £5 on my contract and added like 3 months of credit on.
I also had an issue with BT (which I assume is the same call centre as EE). They never gave us the signup bonus (free soundbar). I waited six months, got the ombudsman involved, and someone high up gave me a call. They instantly realised it was pretty messed up. So, in the end, I ended up getting a Soundbar, and like £300 back in credit, so I had free internet for most of the contract, then cancelled as soon as I moved house.
But if it happens to you, always hint you don't want to get the ombudsman involved, and they will suddenly get their crap together.
Tbh, Three was even worse when I rang, I just got a call centre in India, and they can never help you.
Does suck about EE for you. I've had a few issues, but they are okay with giving me credit. They messed up my discount on my latest contract, so they gave me a recurring discount of £5 on my contract and added like 3 months of credit on.
I also had an issue with BT (which I assume is the same call centre as EE). They never gave us the signup bonus (free soundbar). I waited six months, got the ombudsman involved, and someone high up gave me a call. They instantly realised it was pretty messed up. So, in the end, I ended up getting a Soundbar, and like £300 back in credit, so I had free internet for most of the contract, then cancelled as soon as I moved house.
But if it happens to you, always hint you don't want to get the ombudsman involved, and they will suddenly get their crap together.