This was my exact reaction to. I was a customer for CircleCI for years and it was my go to choice and introduced it to countless companies, they were clearly at first an engineering led company that obsessed about functional programming.
At some point after their series C they became rent-seeking, their support became increasingly distant, and the quality overall started degrading. Then I get an email that we need to pay for seats.. on top of paying for CI minutes.
It was an extra > $500 a month for no additional service, no additional usage, no nothing, and they would not budge on their new pricing plan. So I just moved all the stuff to GitHub who was barely mature enough at that point and never looked back.
Putting the finance department in charge of product decisions is a mistake with long term reproductions and CircleCI is only seeing the results of this. Treating your oldest customers like a financial liability is a mistake.
At some point after their series C they became rent-seeking, their support became increasingly distant, and the quality overall started degrading. Then I get an email that we need to pay for seats.. on top of paying for CI minutes.
It was an extra > $500 a month for no additional service, no additional usage, no nothing, and they would not budge on their new pricing plan. So I just moved all the stuff to GitHub who was barely mature enough at that point and never looked back.
Putting the finance department in charge of product decisions is a mistake with long term reproductions and CircleCI is only seeing the results of this. Treating your oldest customers like a financial liability is a mistake.