I get how frustrating this is but when you provide this kind of service to the general public like Amazon has you're taking a huge risk. They have to be extra cautious about the slightest hint of abuse and because of that these things happen. If you really want aweso,e customer service you're better off with a regular merchant account and payment gateway. Contrary to popular belief, just about anyone can get one. I feel for the author but I just can't get behind the boycott the author calls for.