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Does a VPS really have that high of a customer service requirement for that to be the primary purchasing criteria?

Besides, there are plenty of VPS providers with excellent customer service.



It does when my credit card was cancelled, and AWS deferred payment for three months. I doubt that many other providers would have been so understanding and so generous.


Other providers solve this by providing multiple payment options than just "cards".


Without a working credit card for three months, I would have been unable to begin the process of another payment option.

And it's not specifically the "I didn't have a card" problem that was solved. It was the far more general "I had an issue that required human intervention and sacrifice on behalf of the provider", which was resolved. I can think of zero other tech giants with that level of service.




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