Hi all. It was three and a half years ago that I posted a "review my startup" message about Balsamiq Mockups to the old Business of Software forums[1], but it sure feels like a few lifetimes ago.
I have grown a lot, our company has grown, the Internet has grown. The bar is definitely higher now.
One thing that hasn't changed is my thirst for honest, qualified feedback from smart, technical people.
So, if you have a little time today or this weekend, it would be great if you could take a look at what we built and tells us where we could improve.
We put a lot of love into it, but we know there are some rough edges and can take the criticism.
I wrote a little announcement post too that gives a little more info.[2]
Thanks so much HN crowd! I'll be checking in here in the next few days...unless everything crashes of course... :)
I used Balsamiq a lot before when it started, and then bought a licence for the Desktop app later which I still use.
One comment off the top of my head - Chinese input doesn't work on the Desktop app - did you fix this? I know this is probably an edge case...
I just signed up - it was quick and easy (the site felt exceptionally quick actually, maybe just got lucky). Signup was pretty smooth, although if you made it shorter I wouldn't complain. Can't I fill in my full name later? Or my company name after signup, not before?
Warning bells did go off when I was on the 'Plans and pricing' page, and I almost didn't sign up until I noticed the little text "no credit card details needed". It seemed like I'd be asked for my credit card details, and I hadn't noticed the 'start free trial' button, even though it's big.
The UI was good. Really good. I was trying to be critical, but the instant simple things were really intuitive. I didn't really push it by trying to do anything complicated, but those first few steps were easy. I'm familiar with the mockups interface from the desktop version, so not much to say there.
The only thing where I got lost was - in the actual mockup, and you want to get back to your project page. There's a big 'save' button, but not a big 'Save and close' button, or just "back to projects manager" button. I had to look around.
If I'm being really picky now, the intro video was a bit boring - I'd give the highlights first, and the step-by-step guide after the first 15 seconds of wow me awesomeness.
Would I pay? Yes, if I was still doing this kind of work regularly. For now, the Desktop licence is serving me fine.
Long response, hope it helps. For anyone else reading, I also have to say that Balsamiq customer services are INCREDIBLE. No affiliation with them, just a really satisfied existing customer.
Hi westiseast, thanks for the kind words and detailed feedback.
Re: inputting Chinese. Select "Use System Fonts" from the View menu and it should work fine.
Re: plans and pricing, we'll make the "no credit card details needed to sign up" message bigger.
Re: the big close button. I had a feeling this was going to come up. I have to admit I too look for it sometimes. We'll add one for next week's update.
Re: the video, we agree, we plan on re-doing it, shorter.
Re: our customer service. That is SO nice to hear, thank you.
I have grown a lot, our company has grown, the Internet has grown. The bar is definitely higher now.
One thing that hasn't changed is my thirst for honest, qualified feedback from smart, technical people.
So, if you have a little time today or this weekend, it would be great if you could take a look at what we built and tells us where we could improve.
We put a lot of love into it, but we know there are some rough edges and can take the criticism.
I wrote a little announcement post too that gives a little more info.[2]
Thanks so much HN crowd! I'll be checking in here in the next few days...unless everything crashes of course... :)
Peldi for the Balsamiq team.
[1] http://discuss.joelonsoftware.com/default.asp?biz.5.643216.2...
[2] http://blogs.balsamiq.com/product/2011/11/10/mybalsamiq/