Yeah I was in the same position. Support is useful when the issue is documented in the kbase. Which 95% of our issues aren't because it's they were I would have found the answer myself already.
The support people are outsourced and seem to be penalized for escalating so they really know no more than we do. Getting them to escalate something is really a fight. They tend to stall us requesting the same extensive logs over and over.
The support people are outsourced and seem to be penalized for escalating so they really know no more than we do. Getting them to escalate something is really a fight. They tend to stall us requesting the same extensive logs over and over.