jgrahamc, just some feedback about trying to reach support:
1. I could see my site down, including cloudflare.com with nginx 500 errors, via Sydney AU
2. Logged in to dashboard (via Melbourne AU) that worked; and so was thinking it was an issue with Sydney Cloudflare
My experience with Cloudflare has been in the past sometimes servers in some regions have issues and its a transient thing.
3. Status page showed no problems, so I went to "Contact support" and went around in circles (really frustrating) via the "Contact support" link moving me between Community forums, Support ticket, etc. I then see Chat is an option is available with a Business plan, so I upgrade to that, hoping for some real-time support to alert of the Sydney issue.
4. Return to the "Contact support" page after upgrading the plan, but the Chat option still not present on the support screen (and help articles say to return to support page and click "Chat" but it never shows up).
5. Come across https://community.cloudflare.com/t/cloudflare-for-teams-chat... searching for why I can't see Chat as an option on the support forum saying they're on paid plans with no chat support and its not showing up, so I just give up assuming its broken
6. Open HackerNews and see its at the top. A few moments later the status page reflects the outage.
I still can't see the Chat option so I've down-graded the plan again.
Their whole support experience is really not great. Used it a few times those last few years, and I rarely got out satisfied at all.
For example, they seems to have what I assume is a separated DB for CF users and CF support users, but with one shared login system. But if you end up updating your email on CF, it's not reflected on their support system and all your tickets are gonna be refused because of the email mismatch, completely disregarding the fact that you just logged in via your CF account. And no way to update it from the support part of course.
1. I could see my site down, including cloudflare.com with nginx 500 errors, via Sydney AU
2. Logged in to dashboard (via Melbourne AU) that worked; and so was thinking it was an issue with Sydney Cloudflare My experience with Cloudflare has been in the past sometimes servers in some regions have issues and its a transient thing.
3. Status page showed no problems, so I went to "Contact support" and went around in circles (really frustrating) via the "Contact support" link moving me between Community forums, Support ticket, etc. I then see Chat is an option is available with a Business plan, so I upgrade to that, hoping for some real-time support to alert of the Sydney issue.
4. Return to the "Contact support" page after upgrading the plan, but the Chat option still not present on the support screen (and help articles say to return to support page and click "Chat" but it never shows up).
5. Come across https://community.cloudflare.com/t/cloudflare-for-teams-chat... searching for why I can't see Chat as an option on the support forum saying they're on paid plans with no chat support and its not showing up, so I just give up assuming its broken
6. Open HackerNews and see its at the top. A few moments later the status page reflects the outage.
I still can't see the Chat option so I've down-graded the plan again.