Very weird, I've had the opposite experience. I used to think their hardware products were complete crap, but now I own a G Pro mouse, keyboard, and headset from them (they've definitely stepped it up in the design game at the very least.)
Changed my headset to the G Pro X Wireless after having broken 2 SteelSeries Arctis Pro Wireless headsets, which for some reason decided to use a single plastic piece for the hinge to hold the earcups on (on a $350 headset!).
I have a love/hate relationship with the G Pro X Wireless. I've bought 6 of them so far, 3 of which have died in some way (in all cases, the right or left click has stopped functioning). They're fantastic in every other way - I love the feel, the response time is great, the weight is great. I'll continue buying them for those reasons, at least until a competitor has all of the above plus my following wishlist:
Better build quality (a mouse should last more than 1-2 years, which is the average life I get out of them).
USB-C receiver. I hate having to use a dongle just for the USB-A receiver.
The G Pro X Wireless felt awesome and first and seemed like a great headset, but my mind changed when I ran into issues and saw how many others had issues as well. If they made it a bit more durable I would say it would be almost perfect.
I had an SteelSeries Arctis Pro Wireless as well before the Logitech one, and I ran into the same issue! Huge disappointment after having loved the SteelSeries Siberia wired headset
Changed my headset to the G Pro X Wireless after having broken 2 SteelSeries Arctis Pro Wireless headsets, which for some reason decided to use a single plastic piece for the hinge to hold the earcups on (on a $350 headset!).