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Here in India a common problem with Uber is that drivers will first ask you about your destination and then decide if it is worth their effort to pick you up from your current location and then drop you at the destination. For most parts this leads to a situation where you have to book 5 or 6 rides till you get a driver who is willing to pick you up. And there are tons of places where no driver will pick or drop you. I am from New Delhi, but I have seen the same issue in most Indian cities with uber or ola service.

Drivers will not cancel a ride and expect you to take a hit in terms of cancellation charges. Now if you have a lot of time, you can wait for the 10-15 or so minutes it takes for uber to cancel your ride and then restart the process. I have spent upto 1 hour to not get a ride on many occasions and this was for a ride to a location where uber drivers will not object to normally and for a pick up location that is also within the areas blessed by uber drivers.

In addition to this, there is a growing list of scams specific to uber and its local competitor ola. e.g. a driver will come near you, start a trip and then drive around w/o you for a while and end the trip. Or the driver will ask you to cancel the ride and pay the money in cash. In some cases the driver will only take a trip if you are paying in cash, as that directly goes into their wallets. Uber and Ola have put in a system where they ask you to enter a OTP for some of the rides, which fixes some of the scams.

Here uber has to use a registered commercial vehicle driven by a driver with a commercial driving license, so there is no concept of someone driving an uber part time. When they started, they subsidized rides heavily and encouraged drivers to buy cars on loans. Now uber has withdrawn all the subsidies and most drivers are stuck with a car and a loan that they

In many cities, uber also gives you a service where traditional metered auto rikshaws (they are metered like taxis, but cheaper 3 wheeler vehicles similar to tuk tuks). These typically seem to work better as you get the auto rikshaw at the regular metered price w/o having to deal with auto rikshaw drivers who would want extra fees over the meter if you hailed them using traditional methods.

For my airport transfers, I have defaulted to the local taxi service that had served me well before uber and which continues to give prompt service. They are more expensive, but they are also stress free. And a missed flight is just not worth the headache for the Uber experience.

Uber has killed taxi services in many cities and the replacement has been worse. Now uber drivers and taxi drivers are both complaining of the low pay and bad business.



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