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Yes. I've seen a lot of folks that confuse profit and revenue, and most of them are living in a bubble of some form or another.

To the author's credit, my guess is that he's living in the bubble of sales&marketing. Their assignments are usually something like "Go out and sell as much as you can!" with little regard to product cost, production limits, or even cost-of-sales.

I'm guessing that is why he makes such an elementary blunder.



Isn't the marginal cost of software effectively zero?


Not if you operate a free help desk, a support web site, etc.


Not to forget bandwidth and other variable paid expenses.




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