It's a lot of money compared to what they spend on other essential SaaS products. A GitHub account for that same team would only cost $12/mo. Bug tracking (assuming you're not using GitHub's), $29/mo. 2 1GB Linode plans, $80/mo. Email from Google Apps, $0/mo.
I think it's less about "a lot of money" and more about there being plenty of room for a competitor. Especially one with a "$49/mo for unlimited agents" model.
I think it's less about "a lot of money" and more about there being plenty of room for a competitor. Especially one with a "$49/mo for unlimited agents" model.